Refund Policy

Introduction

At Sri Ammachi, we value customer trust and fair service. This Refund Policy explains when refunds are applicable, how they are processed, and expected timelines.

1. When Refunds Are Allowed

Refund requests are accepted in the following cases:

• Payment is deducted but the order is not confirmed
• Order is cancelled by the customer before dispatch
• Product is out of stock after successful payment
• Wrong product or damaged product is delivered

2. When Refunds Are Not Allowed

Refunds will not be provided in the following scenarios:

• Order has been delivered correctly as placed
• Customer changes mind after successful delivery

3. Refund Processing Timeline

Once a refund is approved, the amount is initiated within standard banking timelines and is generally credited within 5 to 7 working days.

4. Refund Method

All refunds are processed to the original payment source used at checkout, including UPI or Card transactions processed via PhonePe.